Terms of Service

The following capitalized terms have the meanings set out below:

• Account: The user space created to access the Service, associated with a username and password.
• Customer Data: Any information, data, or content imported, generated, or processed by the Customer through the Service.
• User: Any natural person authorized by the Customer to access the Service under the Customer's Account.
• Subscription Plan: The subscribed service tier, including applicable features, quotas, and fees.
• Service: The Numezis SaaS platform, including its features, APIs, interfaces, and related services, accessible via numezis.com or any other designated domain.
• Stripe: The third-party payment service used by Numezis to manage payments and billing, accessible via the Stripe portal.

2.1. Acceptance. By clicking “Accept”, creating an Account, or using the Service, you confirm that:

• You are at least 18 years old and have the legal capacity to enter into a contract;
• If you act on behalf of an entity (company, association, etc.), you have the authority required to bind that entity; and
• You accept these Terms without reservation.

2.2. Eligibility. The Service is intended for businesses and professionals. You may not use the Service if you are a consumer under applicable law, or if you are located in a country subject to international sanctions applicable to Numezis (for example, U.S. or EU embargoes).

2.3. Beta period. The Service is currently in public beta. During this phase, certain features may be unstable, changed, or removed without notice. Numezis provides no availability or performance guarantees during the beta, and you use the Service at your own risk.

3.1. Provision of the Service. Numezis provides access to an agentic SaaS platform for administrative and financial management of businesses, including features such as accounting, invoicing, automated workflows, and artificial intelligence tools, in accordance with the subscribed Subscription Plan and the product documentation available on our website (the “Documentation”).

3.2. Service evolution. Numezis may, at its discretion, modify, add, or remove features for security, legal compliance, technical improvement, or optimization reasons. Any material change will be notified at least 30 days in advance, except in urgent situations (for example, a security vulnerability). If a change materially affects your rights, you may terminate the Service without penalty within 30 days of the notice.

3.3. Availability and maintenance. Numezis commits to availability in line with our SLA (available upon request). Scheduled maintenance may cause temporary interruptions, with at least 48 hours' prior notice. In case of force majeure or unforeseen incidents, Numezis shall not be liable for interruptions.

3.4. Support. Support is provided according to the Subscription Plan (for example, email, chat, or priority support). Numezis does not guarantee resolution within a specific timeframe unless otherwise stated in the SLA.

4.1. Account creation. You must create an Account to access the Service. You are responsible for the accuracy of the information provided and for keeping your credentials confidential. Any use of your Account is deemed to be made by you or with your authorization.

4.2. Authorized use. You may use the Service only for legitimate professional purposes and in compliance with applicable laws (including GDPR, Swiss GAAP, and anti-money laundering laws). You must not:

• Use the Service in an abusive, fraudulent, or unlawful manner;
• Transmit viruses, malware, or harmful content;
• Overload the Service, scrape it, or reverse engineer it; or
• Use the Service for unauthorized third parties (except via permitted sharing features).

4.3. Multi-Factor Authentication (MFA). Numezis strongly recommends enabling MFA. You are responsible for the risks associated with not enabling it.

4.4. Audit and monitoring. Numezis may monitor use of the Service to detect abuse, ensure security, and optimize performance, in accordance with our Privacy Policy.

5.1. Fees. Fees are determined by your Subscription Plan, as described in the commercial offer or on our website. All fees are stated exclusive of taxes (VAT, etc.), which apply depending on the relevant jurisdiction.

5.2. Payment terms. Payments are managed via Stripe, a secure third-party service. By providing your payment information, you authorize Numezis and Stripe to charge recurring fees. You must maintain valid payment information; in case of failure, Numezis may suspend the Service after notice.

5.3. Invoicing. Invoices are issued monthly or annually depending on your Plan. Additional fees may apply in case of quota overruns (for example, storage or API calls). You have 14 days to dispute an invoice; after that, it is deemed accepted.

5.4. Fee changes. Numezis may adjust fees with 60 days' prior notice. If you do not accept the change, you may terminate without penalty.

5.5. Refunds. Unless otherwise stated, fees are non-refundable. If Numezis terminates early (without fault on your part), a pro rata refund will be made.

6.1. Data ownership. You retain all rights in your Customer Data. Numezis acquires no ownership rights in such data, except for a limited license to provide the Service.

6.2. License granted to Numezis. You grant Numezis a worldwide, non-exclusive, limited, and revocable license to store, process, and use your Customer Data to the extent necessary to:

• Provide and maintain the Service;
• Provide support and ensure compliance; and
• Improve the Service in an anonymized and aggregated manner.

6.3. Confidentiality. Numezis processes your Customer Data in accordance with our Privacy Policy and DPA (available upon request). Data is hosted in Switzerland, in compliance with GDPR and ISO 27001 standards.

6.4. Security. Numezis implements reasonable security measures (encryption, audits, etc.). You are responsible for securing your Customer Data before importing it.

6.5. Data deletion. Upon termination, your Customer Data will be deleted within 30 days, subject to legal retention obligations. A copy may be provided upon request, subject to fees.

7.1. Numezis rights. Numezis and its licensors retain all intellectual property rights in the Service, including software, algorithms, trademarks, logos, and Documentation. You are granted a limited, non-transferable, and revocable license to use the Service in accordance with these Terms.

7.2. Restrictions. You may not copy, modify, distribute, or decompile the Service, nor use our trademarks without prior written authorization.

7.3. Feedback. Any feedback you provide to Numezis may be used without compensation, while respecting your confidentiality rights.

8.1. Warranties. Numezis warrants that the Service will operate substantially in accordance with the Documentation, subject to compliant use. No other warranties are provided, including regarding uninterrupted availability or error-free operation.

8.2. Disclaimer. The Service is provided “as is”. Numezis disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

8.3. Limitation of liability. To the extent permitted by law, Numezis is not liable for indirect, consequential, special, or punitive damages (including loss of data, revenue, or opportunities). Except in cases of willful misconduct or gross negligence, Numezis' aggregate liability is limited to the amount paid by you during the 12 months preceding the event giving rise to the claim.

8.4. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control (natural disasters, war, etc.).

You agree to indemnify Numezis against any claim, loss, or damage arising from:

• Your non-compliant use of the Service;
• Your Customer Data infringing third-party rights; or
• Any breach of these Terms.

Numezis will promptly notify you of any claim and will reasonably cooperate, at your expense.

10.1. Termination by you. You may terminate your subscription at any time, effective at the end of the current billing period, via the Stripe portal or by contacting us.

10.2. Termination by Numezis. Numezis may suspend or terminate the Service in case of:

• Non-payment;
• Material breach of these Terms;
• Security risk or legal requirement; or
• Termination for convenience with 30 days' notice.

10.3. Effects of termination. Upon termination, access to the Service stops immediately. Your Customer Data will be deleted in accordance with Section 6.5.

11.1. Governing law. These Terms are governed by Swiss law, without regard to conflict-of-law principles.

11.2. Jurisdiction. Any dispute arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Lausanne, Switzerland, subject to mandatory legal provisions.

11.3. Amicable resolution. Before initiating any legal action, the parties agree to attempt to resolve disputes amicably within 30 days.

12.1. Entire agreement. These Terms, together with referenced documents, constitute the entire agreement between the parties and supersede any prior agreement.

12.2. Assignment. You may not assign your rights without our prior written consent. Numezis may assign these Terms without your consent in case of merger or acquisition.

12.3. Severability. If any provision is held invalid, the remaining provisions remain in effect.

12.4. No waiver. Failure to exercise a right does not constitute a waiver.

12.5. Language. The French version prevails. Any translation is provided for convenience only.

For any questions regarding these Terms, contact us at: legal@numezis.com.

Numezis SA
Lausanne, Switzerland
© 2026 Numezis. All rights reserved.